Service Delivary policy

1. Overview

Mithuns Money Market provides educational, training, mentorship, consulting, and digital learning services related to financial markets, trading, investments, and related subjects. This Service Delivery Policy outlines how services are delivered to customers after successful enrollment or purchase.

2. Service Activation

Upon successful registration and receipt of payment, customers will receive access to the purchased service through one or more of the following methods:

  • Email communication.
  • SMS or WhatsApp notifications.
  • Learning Management System (LMS) access.
  • Online meeting links.
  • Private community or support groups.
  • Physical classroom schedules (where applicable).

Delivery timelines may vary depending on the nature of the service purchased.

3. Digital Course Delivery

For online courses and training programs:

  • Access credentials, course materials, and joining instructions will normally be provided within the timeframe communicated during enrollment.
  • Students are responsible for providing accurate contact details.
  • Mithuns Money Market shall not be responsible for delays resulting from incorrect email addresses, phone numbers, spam filtering, or technical issues outside its control.

4. Live Training Sessions

For instructor-led online or offline training programs:

  • Class schedules, venue information, or online session links will be communicated before the commencement of the program.
  • Sessions shall be delivered according to the published schedule, subject to reasonable changes due to operational requirements or unforeseen circumstances.
  • The company reserves the right to reschedule sessions, instructors, or venues when necessary.

5. Mentorship and Consultation Services

Where mentorship, coaching, consulting, or one-to-one sessions are included:

  • Appointments shall be scheduled based on availability.
  • Customers are responsible for attending scheduled sessions at the agreed time.
  • Missed sessions caused by customer non-attendance may be treated as delivered unless otherwise agreed by the company.

6. Delivery of Digital Resources

Digital products and resources may include:

  • E-books.
  • Course notes.
  • Video recordings.
  • Research materials.
  • Templates.
  • Trading tools and indicators.
  • Educational resources.

Such materials are considered delivered immediately upon providing access, download rights, login credentials, or distribution through official channels.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate enrollment information.
  • Maintaining confidentiality of login credentials.
  • Ensuring access to compatible devices, internet connectivity, and software requirements.
  • Following instructions communicated by Mithuns Money Market for service access.

The company is not responsible for service interruptions caused by customer-side technical issues.

8. Delays Beyond Our Control

Service delivery may be affected by circumstances beyond reasonable control, including:

  • Internet or telecommunications failures.
  • Government restrictions.
  • Natural disasters.
  • Power outages.
  • Platform outages.
  • Regulatory requirements.
  • Force majeure events.

In such cases, Mithuns Money Market shall make reasonable efforts to restore, reschedule, or continue service delivery as soon as practicable.

9. Service Completion

A service shall be deemed delivered when:

  • The customer has been granted access to the course or platform.
  • Learning materials have been made available.
  • Training sessions have been conducted.
  • Consultation or mentorship services have been provided.
  • Digital resources have been delivered or made accessible.

Completion of delivery shall not depend on the customer’s level of participation, attendance, or course completion.

10. Communication and Support

Customers requiring assistance regarding service delivery may contact Mithuns Money Market through the official support channels published on the website.

The company will make reasonable efforts to respond to service-related inquiries within normal business hours.

11. Modifications to Services

Mithuns Money Market reserves the right to update, improve, modify, replace, or discontinue any course content, training materials, instructors, schedules, technology platforms, or service components as necessary to maintain service quality and business operations.

12. Contact Information

For service delivery inquiries, customers may contact:Mithuns Money Market
Website: www.mithunsmoneymarket.com
Email: info@mithunsmoneymarket.com